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vacation


Group Booking V2

Posted by Onyxum on

How can I request a group booking?
 
In order to request a group booking, the organizer must send an email to groupbooking@onyxum.com at least 40 to 45 days before the desired travel dates, containing:
    •    The organizer’s Onyxum username 

    •    The exact number of required rooms 

    •    Booking time range (the period the organizer prefers to book the hotel for) 

    •    Destination city 

The subject of the email must be “Group  booking - the organizer’s full name.”
 
Upon receiving the request, Onyxum will start the booking process based on the following steps.
 
Step 1: Onyxum’s group booking operator will send the organizer a list of available hotels in the destination city of their choice. If there are no available hotels in the destination city, the request will be rejected.
Step 2: The organizer will choose and confirm one of the suggested hotels by replying to the same email.
Step 3: After receiving the confirmation, the operator will send a request to the chosen hotel to ensure that the necessary number of rooms are available on the preferred travel dates.
Step 4: After the rooms’ availability is confirmed, the organizer will receive an excel file from Onyxum, where they will fill in the required information on all the participants. Once the file is filled in, they should send it back to the “group booking operator” by replying to the same email.
Step 5: In this step, the list of group booking participants should be final since any change will affect and delay the entire booking process. The operator will start processing the booking request, in the course of which every participant will receive an individual invitation to the group booking by email.
Step 6: Each participant will need to confirm their participation by replying to the invitation letter and provide all the requested documents and information.
Step 7: Once the operator successfully receives confirmation from all the participants, each of them will receive their voucher by email.
 
Please be informed that the organizer will be responsible and in charge of everything related to the group’s accommodation starting from the check-in date till the check-out date. During the reservation process, A STATEMENT OF RESPONSIBILITY will be sent to the organizer by email for their signature.
 
In the hotel, we highly recommend that the organizer closely cooperates with the hotel administration to make the check-in and check-out process smoother.
 
 
Note: We do not recommend any group bookings during the pandemic.
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Product Details 2020

Posted by Onyxum on

Please be informed that the "Product Details" has been updated. To reach the English version, please visit onyxum.com and for other languages please refer to onyxum.info
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Extension of Expiry Date

Posted by Onyxum on

The global spread of COVID-19 is affecting every one of us and at Onyxum we are doing our best to help our community. For that purpose, Onyxum has extended the expiry date of those packages that expired/will expire between April 1st, 2020, and July 31st, 2020, until August 31st, 2020. Kindly note that reservations and hotel occupancy must be done before the 31st of August, 2020.
Furthermore, all the package owners are able to use their packages in their own country of residency until the travel restrictions end. For more information about destination changes, reservation procedures, and fees, please contact the vacation center.
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COVID-19 Update

Posted by Onyxum on

To the Onyxum family,

As the COVID-19 outbreak continues to evolve, we want you to know that Onyxum is doing everything it can to help. During this difficult time, we all need to work together to keep our customers and teammates, as well as ours and our family safe and this must be our number one priority: staying safe!  

As a result, for your protection and that of your teammates, friends and family we strongly recommend that you limit your visits to the affiliates’ offices to only emergencies and instead stay at home and work online.
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New Secured Support Platform!

Posted by Onyxum on

We are happy to announce that Onyxum has launched a new secured support platform.

The new support system is integrated directly into the User's Panel which can be accessed simply by logging in to your account.

For creating a new support request, simply go to the "Ticket" section in the left menu and click on "New Ticket".
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