We are thrilled to announce that Onyxum has launched its last weekly Bonus program! This promotion will take into account sales activity between January 1, 2021, till June 30, 2021, and for every 30 VPs balanced on both sides of a Placement (a total of 60 VPs), the IBO will receive 15 E-wallets on a weekly basis.
IBOs who receive the Weekly bonus must submit a task every time they receive a request by ticket or Email from the Talent training team. Without exception, IBOs who do not meet the requested criteria will be immediately excluded from the weekly promotion.
Please be informed that users whose profile addresses include one of the following location names and whose packages expired or will expire between September 27th, 2020, and January 30th, 2021 will receive an opportunity for up to 6-month (30th of June 2021) package extension depending on the package’s expiry date.
The mentioned location names are.
Martuni (located in Nagorno-Karabakh)
Eligible users should have already received an email and a notification specifying the new expiry date. If you are eligible but have not received an email or a notification, please send an email or a ticket to the Onyxum support team.
Eligible users must send their reservation requests to Artsakh@onyxum.support email address at least 3 to 4 weeks before their desired travel dates (using their registered email address), containing:
PACKAGE TYPE (NAME)
NUMBER OF NIGHTS
NUMBER OF GUESTS (ADULTS)
DATES OF CHECK-IN AND CHECK OUT
NATIONALITY OF GUESTS
CITY OF DESTINATION
NUMBER OF CHILDREN (IF APPLICABLE)
AGES OF THE CHILDREN (IF APPLICABLE)
NUMBER OF ROOMS (IF APPLICABLE)
A COPY OF THE GUESTS’ PASSPORT/ID CARD
After 1 to 3 business days (waiting period might be longer during high season), they will receive an email suggesting the available hotels and rooms for their desired location and the travel duration. In the next step, they should choose one of the options by replying to the e-mail. Shortly after receiving the hotel’s confirmation, Onyxum will send them the voucher (the delay for receiving the voucher will vary depending on the chosen hotel).
With 2020 coming to a close, we wanted to reach out and send our best wishes to all of you! We hope that 2021 holds success and good fortune in any endeavour you pursue.
Please be informed that the booking department will be closed starting from 23rd of December until 26th of December. Consequently, tickets and emails related to this department will be answered later than usual more than 4 business days.
In case of any emergency related to check-in and check-out, please leave us a voice message at +15145042338 and leave your username, phone number and your voucher number, and we will contact you as soon as possible.
The holidays can seem especially during this year with all that is going on. It is doubly difficult because we all miss our usual means of support, the comfort of gathering with friends and family, and worship services that are part of our traditions. We are here for you through it all. We wish you endurance, strength, health, and as much happiness as these times can allow!
Please kindly note that the following sections has been updated in “FAQs” and “Product Details”:
Delivery Term In order to book your hotel accommodation, you need to send a request for a booking at least three weeks before the check-in date. Furthermore, you must complete the reservation and the occupancy before the expiry date of your package. If you have four nights of hotel accommodation that will expire on December 30, 2020, you need to send your requests by December 5, 2020 ( 21 days delivery terms + 4 nights booking request). Any request sent after the 5 of December will result in having less night available to make a reservation. For example; If you send your request on December 6, you will be able to book three nights because the last night is after the expiry date. If you send your request on December 7, you will be able to book two nights because the last two nights are after the expiry date. If you send your request on December 8, then you will be able to book one night because the last three nights are after the expiry date, and if you send your request any time after December 8, then you will not be able to book any night since your package is expired. Please kindly note that all Onyxum packages provide at least one year of validity, which is a unique, customer-friendly feature in the travel industry. However, we strongly suggest to our customers to book their hotel as soon as possible to avoid any losses.
Roll-over When the package is valid for more than 1 year, and the Customer does not use all the nights they are entitled to in one of the years included in their Package, the rights to those nights will roll over for only one additional year. Rollover must still be within Package Validity and will, therefore, not apply to nights included in the last year of the Package Please note that you can use the previous year’s roll-over nights of your package only after the current year’s available nights have been entirely used. For example: If you have eight nights yearly for three years and do not use your vacation in the first year, in the second year, you can use 16 nights (8 nights for the current year and 8 for the previous one). In this situation, three scenarios may happen: If you request to book all 16 nights in the second year, you will be able to book all 16 nights as long as you meet the delivery term. In this scenario, you need to send your request at least 37 days before your package purchase anniversary in the second year (21 delivery + 16 accommodation) or sooner. If you request to book only eight nights in the second year, the eight available nights from the second year will be booked, and the remaining nights from the first year will not roll-over to the third year. Consequently, in the third year, you will have eight available nights to book. If you book less than eight nights, the remaining nights will roll-over to the third year. For example, if you book five nights, three nights will roll-over to the third night. Or If you don't book any night, eight nights will roll-over to the third year.
In order to request a group booking, the organizer must send an email to firstname.lastname@example.org at least 40 to 45 days before the desired travel dates, containing: • The organizer’s Onyxum username • The exact number of required rooms • Booking time range (the period the organizer prefers to book the hotel for) • Destination city The subject of the email must be “Group booking - the organizer’s full name.”
Upon receiving the request, Onyxum will start the booking process based on the following steps.
Step 1: Onyxum’s group booking operator will send the organizer a list of available hotels in the destination city of their choice. If there are no available hotels in the destination city, the request will be rejected. Step 2: The organizer will choose and confirm one of the suggested hotels by replying to the same email. Step 3: After receiving the confirmation, the operator will send a request to the chosen hotel to ensure that the necessary number of rooms are available on the preferred travel dates. Step 4: After the rooms’ availability is confirmed, the organizer will receive an excel file from Onyxum, where they will fill in the required information on all the participants. Once the file is filled in, they should send it back to the “group booking operator” by replying to the same email. Step 5: In this step, the list of group booking participants should be final since any change will affect and delay the entire booking process. The operator will start processing the booking request, in the course of which every participant will receive an individual invitation to the group booking by email. Step 6: Each participant will need to confirm their participation by replying to the invitation letter and provide all the requested documents and information. Step 7: Once the operator successfully receives confirmation from all the participants, each of them will receive their voucher by email.
Please be informed that the organizer will be responsible and in charge of everything related to the group’s accommodation starting from the check-in date till the check-out date. During the reservation process, A STATEMENT OF RESPONSIBILITY will be sent to the organizer by email for their signature.
In the hotel, we highly recommend that the organizer closely cooperates with the hotel administration to make the check-in and check-out process smoother.
Note: We do not recommend any group bookings during the pandemic.