We are thrilled to announce that Onyxum has launched its last weekly Bonus program! This promotion will take into account sales activity between January 1, 2021, till June 30, 2021, and for every 30 VPs balanced on both sides of a Placement (a total of 60 VPs), the IBO will receive 15 E-wallets on a weekly basis.
IBOs who receive the Weekly bonus must submit a task every time they receive a request by ticket or Email from the Talent training team. Without exception, IBOs who do not meet the requested criteria will be immediately excluded from the weekly promotion.
Please be informed that users whose profile addresses include one of the following location names and whose packages expired or will expire between September 27th, 2020, and January 30th, 2021 will receive an opportunity for up to 6-month (30th of June 2021) package extension depending on the package’s expiry date.
The mentioned location names are.
- Martuni (located in Nagorno-Karabakh)
Eligible users should have already received an email and a notification specifying the new expiry date. If you are eligible but have not received an email or a notification, please send an email or a ticket to the Onyxum support team.
Eligible users must send their reservation requests to Artsakh@onyxum.support email address at least 3 to 4 weeks before their desired travel dates (using their registered email address), containing:
- ONYXUM USERNAME
- PACKAGE TYPE (NAME)
- NUMBER OF NIGHTS
- NUMBER OF GUESTS (ADULTS)
- DATES OF CHECK-IN AND CHECK OUT
- NATIONALITY OF GUESTS
- CITY OF DESTINATION
- NUMBER OF CHILDREN (IF APPLICABLE)
- AGES OF THE CHILDREN (IF APPLICABLE)
- NUMBER OF ROOMS (IF APPLICABLE)
- A COPY OF THE GUESTS’ PASSPORT/ID CARD
After 1 to 3 business days (waiting period might be longer during high season), they will receive an email suggesting the available hotels and rooms for their desired location and the travel duration. In the next step, they should choose one of the options by replying to the e-mail. Shortly after receiving the hotel’s confirmation, Onyxum will send them the voucher (the delay for receiving the voucher will vary depending on the chosen hotel).
In order to book your hotel accommodation, you need to send a request for a booking at least three weeks before the check-in date. Furthermore, you must complete the reservation and the occupancy before the expiry date of your package. If you have four nights of hotel accommodation that will expire on December 30, 2020, you need to send your requests by December 5, 2020 ( 21 days delivery terms + 4 nights booking request). Any request sent after the 5 of December will result in having less night available to make a reservation.
If you send your request on December 6, you will be able to book three nights because the last night is after the expiry date.
If you send your request on December 7, you will be able to book two nights because the last two nights are after the expiry date.
If you send your request on December 8, then you will be able to book one night because the last three nights are after the expiry date, and if you send your request any time after December 8, then you will not be able to book any night since your package is expired.
Please kindly note that all Onyxum packages provide at least one year of validity, which is a unique, customer-friendly feature in the travel industry. However, we strongly suggest to our customers to book their hotel as soon as possible to avoid any losses.
When the package is valid for more than 1 year, and the Customer does not use all the nights they are entitled to in one of the years included in their Package, the rights to those nights will roll over for only one additional year. Rollover must still be within Package Validity and will, therefore, not apply to nights included in the last year of the Package
Please note that you can use the previous year’s roll-over nights of your package only after the current year’s available nights have been entirely used.
If you have eight nights yearly for three years and do not use your vacation in the first year, in the second year, you can use 16 nights (8 nights for the current year and 8 for the previous one). In this situation, three scenarios may happen:
If you request to book all 16 nights in the second year, you will be able to book all 16 nights as long as you meet the delivery term. In this scenario, you need to send your request at least 37 days before your package purchase anniversary in the second year (21 delivery + 16 accommodation) or sooner.
If you request to book only eight nights in the second year, the eight available nights from the second year will be booked, and the remaining nights from the first year will not roll-over to the third year. Consequently, in the third year, you will have eight available nights to book.
If you book less than eight nights, the remaining nights will roll-over to the third year. For example, if you book five nights, three nights will roll-over to the third night. Or If you don't book any night, eight nights will roll-over to the third year.