Learn To Earn

Updating our Product Terms

Posted by on

Please kindly note that the following sections has been updated in “FAQs” and “Product Details”:

Delivery Term
In order to book your hotel accommodation, you need to send a request for a booking at least three weeks before the check-in date. Furthermore, you must complete the reservation and the occupancy before the expiry date of your package. If you have four nights of hotel accommodation that will expire on December 30, 2020, you need to send your requests by December 5, 2020 ( 21 days delivery terms + 4 nights booking request). Any request sent after the 5 of December will result in having less night available to make a reservation. 
For example;
If you send your request on December 6, you will be able to book three nights because the last night is after the expiry date.
If you send your request on December 7, you will be able to book two nights because the last two nights are after the expiry date.
If you send your request on December 8, then you will be able to book one night because the last three nights are after the expiry date, and if you send your request any time after December 8, then you will not be able to book any night since your package is expired.
Please kindly note that all Onyxum packages provide at least one year of validity, which is a unique, customer-friendly feature in the travel industry. However, we strongly suggest to our customers to book their hotel as soon as possible to avoid any losses.

Roll-over
When the package is valid for more than 1 year, and the Customer does not use all the nights they are entitled to in one of the years included in their Package, the rights to those nights will roll over for only one additional year. Rollover must still be within Package Validity and will, therefore, not apply to nights included in the last year of the Package
Please note that you can use the previous year’s roll-over nights of your package only after the current year’s available nights have been entirely used.
For example:
If you have eight nights yearly for three years and do not use your vacation in the first year, in the second year, you can use 16 nights (8 nights for the current year and 8 for the previous one). In this situation, three scenarios may happen:
If you request to book all 16 nights in the second year, you will be able to book all 16 nights as long as you meet the delivery term. In this scenario, you need to send your request at least 37 days before your package purchase anniversary in the second year (21 delivery + 16 accommodation) or sooner.
If you request to book only eight nights in the second year, the eight available nights from the second year will be booked, and the remaining nights from the first year will not roll-over to the third year. Consequently, in the third year, you will have eight available nights to book.
If you book less than eight nights, the remaining nights will roll-over to the third year. For example, if you book five nights, three nights will roll-over to the third night. Or If you don't book any night, eight nights will roll-over to the third year.
Onyxum

← Older Post Newer Post →